Artificial intelligence is the foundation of automation, which has already caused a transformation in the operations of companies dealing with a large volume of complex inquiries from all directions.
With the powerful solutions of the Context Suite, initial interactions are answered faster, resolution times are significantly reduced, and more cases are closed in the first interaction.
Comprehensive analysis captures the intent and sentiment of customers. Automatically, the best possible response is generated in full context, cases are forwarded to the appropriate responsible parties, and escalated to the correct level of preparedness.
The powerful Context Suite dashboards feature unique analytical tools that provide both exceptional oversight and facilitate the review of individual cases.
The customisable digital assistant Mímir can handle complex interactions in all languages, tailored to the customer’s needs.
Whether used on its own or deeply integrated with helpdesk solutions such as Freshdesk™, Zendesk™, Sales Force, or Jira™, this curated suite of AI solutions is designed to efficiently and securely resolve outstanding issues.
Built-in support for all major CRM systems
Automated sorting
Insight into actions
Automate, prioritise, and respond!
Quantitative data is extracted from qualitative data, key points are automatically highlighted and prioritized. The system evaluates the severity of each case, suggests appropriate responses, and generates a tailored reply ready for dispatch.
Automation of analysis and classification of communications in both written and spoken language across multiple languages provides previously unseen improvements in customer service and operational efficiency.
See what our customers think
Fast and Intuative Dashboards
By looking beyond the numbers, when you receive numerical insights into customer sentiment, intent, and purpose, you have the foundation to perform even better.
Our fast and easy-to-understand dashboards are designed to ensure that everyone understands "how much" is happening and exactly "what" is happening.
Powerful but simple
Mímir is agile and flexible.
Digital assistant
Mími is similar to Chat-GPT, providing information, explaining, and responding to complaints or any other concerns people may have, in the language of their choice.
His capabilities far exceed those of first-generation chatbots.
This knowledge base can be tailored to meet the needs of you and your customers.
The capability is high
The versatile digital assistant is highly capable and can be customized with a unique design. Its knowledge and ability to provide assistance are built on access to information and the way onboarding and training are managed.
New knowledge from interactions is added.
Learning in progress
Support Intelligence not only provides a unique view of what information customers are missing, their intentions, and their needs.
The system continually learns from well-evaluated solutions found in other interactions on the same topic. This knowledge further enhances its ability to resolve an increasing number of issues.
Embedded web interface
Easy integration
There are numerous ways to ensure that functionality and processes in seamless responses to user needs are delivered quickly and securely.
Both can be integrated into a website, connected to social media, or linked to communication units used by the service frontline.
Categorization and prioritization
Faster service
The content of messages and their context are the focus of the evaluation that forms the basis for automated decisions about who should respond and how.
This means time is spent on resolving issues, not on preparation and mapping.
Sentiment analysis
What Customers Intend
AI-driven analysis of context, phrasing, and tone in communication reveals traits that indicate the sender's attitude. This allows for accurate insight into the true intent and desires of customers.
This opens up ways to respond quickly and correctly, even resolving issues with a single response, before customers expect it.
Access control
Security first
All security aspects are carefully considered. Access to information and dashboards can be linked to user identities. The same applies to the forwarding of authentication into connected internal systems.
Managing access to documents and help functions from program outputs is straightforward.
Halló presents Service Intelligence and Mímir for smaller businesses
Collaborations that bring artificial intelligence closer to Icelandic companies.
We are proud to introduce Halló as our first reseller for Service Intelligence and the smart assistant Mími. With this innovation, smaller businesses can now easily implement advanced AI solutions that drive increased sales, better service, and more efficient operations. Halló, with decades of experience in service and communications, ensures that the implementation will be seamless and effective.