A powerful addition to your front line.
Mímir
Not just some blabbering chatbot
A.I. Assistant
A specialist with extensive knowledge.
Unlike many chatbots that seem designed to keep customers chatting until the next service representative becomes available, Mímir is a multilingual digital assistant that knows how to use application programming interfaces of internal systems to fetch data, deliver information, utilize functionality, and resolve issues.
Our Mímir can, of course, be implemented like first-generation chatbots to answer simple inquiries on specific topics, but the utility will be greatest when he is tailored as a powerful guardian, adept at resolving service issues, and delivering complex information securely from integrated enterprise systems.
Watch a short video that shows how a digital customer service representative talks to various systems to quickly and efficiently resolve sales and service issues. Mímir resolves about 60% of cases in the first call.
Built-in support for major CRM systems
Integrated system, framework, processes, and interface for
Transformative communication with customers and employees
Mími is a solution-oriented smart assistant that utilizes, among other things, conversational AI to transform complex information from documents and systems into an easy conversation with customers and staff. Of course, it is also ready for the future role of proactively sharing valuable insights discovered within the data connected to the Context Suite environment.
The big step is then
Talking system
Instant Lookups
Always open and tickets processed 24/7
Mimir is a digital assistant that works around the clock, ready to provide personal and efficient assistance. Whether people need help in the mornings, during the day, in the evenings, or late at night, Mimir is always there, regardless of time and location. His service ensures that users anywhere in the world can get assistance at any time, tailored to each individual's needs.
Mímir is has deep
Real-time voice analysis
Super smooth and natural.
All-knowing A.I. Assistant
As is well known from mythology, the god of deep wisdom, Mimir, provided information to Odin when insights and context were lacking in the intended consequences of difficult decisions. In a similar manner, the clever being Mimir shares vast knowledge to solve problems for customers and staff.
New knowledge from interactions added
Learning in progress
Our service intelligence solution not only provides a unique view of what information customers are missing, their intentions, and their needs.
The system continually learns from well-evaluated solutions found in other interactions on the same topic. This knowledge further enhances its ability to resolve an increasing number of issues.
Automatic responses and evaluation of automatic responses
Speaking in Tounges
The system understands and is fairly proficient in almost all languages, allowing it to meet customers on their terms, in their native language.
Text-based conversation is usually the foundation, but there are various options to incorporate both audio and visual elements into the interactions, although the outcome still depends on the context.
Long- and short-term memory
I know you
Information about the interlocutor is transferred from one conversation to another, regardless of the format or system in which it takes place.
The system gathers contextual information and picks up the thread in the right way, at the right place.
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Halló presents Service Intelligence and Mímir for smaller businesses
Collaborations that bring artificial intelligence closer to Icelandic companies.
We are proud to introduce Halló as our first reseller for Service Intelligence and the smart assistant Mími. With this innovation, smaller businesses can now easily implement advanced AI solutions that drive increased sales, better service, and more efficient operations. Halló, with decades of experience in service and communications, ensures that the implementation will be seamless and effective.